CONCEPTUAL
- Definition of advising
- Role of advising and student development
- Relationship of advising to persistence
- Connections: advising and support services
- Student expectations of advising
- Roles/responsibilities of advisors and students
- Career issues in advising
RELATIONAL
- Interview skills
- Communication skills
- Referral skills
- Rapport Building
- Decision Making skills
- Multicultural issues
INFORMATIONAL
- Institutional policies
- Institutional processes
- Transfer information
RESEARCH
- Students continue to indicate dissatisfaction with the academic advising they have received
- Advising professionals and others in higher education have knowledge of the goals and aims of developmental advising theories
- Advisors have little understanding of how to accomplish these goals or aims and how to incorporate the theories into real practice on college campuses